Terms and Conditions

Last updated: 18 September 2026

1 Introduction

1.1 These Terms and Conditions govern access to and use of the Company’s digital assets and services (collectively, the Services). These include all Company-operated websites and subdomains, the UniVicoustic Visual Configurator, visualizers, digital catalogues, downloadable digital resources, mobile and desktop applications, web applications, portals, website tools, calculators, assistants, plugins and other digital features, content and utilities that the Company makes available, whether accessed online, downloaded or used offline. The Services include univicoustic.com, apac-middleeast.univicoustic.com and configurator.univicoustic.com; this list is illustrative, not exhaustive.

1.2 The Services are operated by United Acoustic Private Limited, trading as UniVicoustic (the Company, we, us or our), with its office at 9th Floor, Lotus Business Park, off New Link Road, Veera Desai Industrial Estate, Andheri West, Mumbai, Maharashtra 400053, India.

1.3 Please read these Terms before using the Services. By using the Services, you agree to these Terms. If you do not agree, do not use the Services. Where you act for an organisation, you confirm that you have authority to act on its behalf.

1.4 These Terms concern use of the Services. Product purchases, delivery, installation, returns and product warranties are governed by the applicable sales agreement and policies, together with applicable law. These Terms do not override those obligations.

1.5 The separate website vicoustic.com is governed by its own terms and privacy information.

1.6 These Terms apply to existing Services and to future digital assets, applications and tools that the Company makes available under these Terms. Additional terms may apply to a particular Service where expressly provided. If they conflict with these Terms, the additional terms prevail only for the relevant Service and subject matter. Independent third-party assets are not Company Services merely because we link to them.

1.7 The Services support business-to-business product discovery, specification, project planning and enquiries by businesses, architects, designers, consultants, distributors, dealers and other professional users. Public access to information does not make the Services a retail storefront or create a product supply agreement.

2 Meaning of key terms

2.1 An Account is a registered account used to access any of the Services. A Configuration is a layout, selection, rendering, visualisation, product schedule or other output created through the Configurator or a similar tool. Outputs means Configurations and other results generated through the Services, including calculations, recommendations, reports and exported files.

2.2 Company Content includes the software, digital catalogues, brochures, technical documents, specification sheets, text, images, videos, product models, textures, graphics, documentation, trade marks and other materials provided through the Services. User Content means photographs, room images, project data, text, messages and other materials you submit through any Service.

2.3 Products means the acoustic treatment and related products marketed under the UniVicoustic brand. An Authorised Partner is a distributor, dealer, reseller or installer authorised by the Company for the relevant activity.

3 Eligibility

3.1 You must be at least 18 years old and legally able to enter into a contract to register an Account, submit requests or use interactive Services. If you act for a business or client, you must have the authority needed for your activities and submissions.

3.2 You must comply with the laws applicable to your use of the Services. Availability of a website or feature in a location does not mean that every Product or service is available there.

4 Accounts and security

4.1 Some Services or features require an Account. Provide accurate registration information and keep your contact details current. Access requirements may differ between Services.

4.2 Keep your email account, passwords, sign-in codes and other access credentials secure, as applicable to the Service. Do not share credentials or allow another person to use your Account without authority. Notify us promptly using the contact details in section 21 if you suspect unauthorised access.

4.3 You are responsible for your own Account activity and activity you authorise. Responsibility for unauthorised activity will depend on the circumstances and applicable law; these Terms do not make you automatically responsible for every security incident.

4.4 Do not impersonate another person, create accounts to evade restrictions or transfer an Account without our written agreement.

4.5 Marketing subscriptions are optional and separate from access to the Services. You may withdraw a marketing subscription using the unsubscribe option or the contact route in our Privacy Policy.

5 Permitted use

5.1 We grant you a limited, non-exclusive and non-transferable permission to use the Services to evaluate, present, specify and select Products for your projects or your clients’ projects, subject to these Terms.

5.2 You may download, reproduce and share Outputs, digital catalogues and materials made available for download or export for those purposes, subject to any stated access or distribution restrictions. Keep relevant product identifiers and proprietary notices intact and do not present an illustrative Output as a verified specification or a Company-approved design.

5.3 This permission does not allow you to resell access to the Services, copy their software or reproduce product designs for manufacture. Any use outside the permission granted by these Terms requires the relevant rights holder’s permission, unless applicable law allows it.

6 Intellectual property

6.1 Company Content and the intellectual property rights in it belong to the Company or its licensors. Using the Services does not transfer ownership of those materials to you.

6.2 UniVicoustic, Vicoustic, VMT and associated names and logos belong to their respective rights holders. Do not use them in a way that suggests an endorsement, affiliation or authorisation that has not been given.

6.3 Your rights in your own User Content remain yours. Our rights in product models, textures and other Company Content included in Outputs remain with us or the relevant licensor. You may use the resulting Outputs as permitted by section 5.

6.4 Do not remove ownership notices or use Company Content to manufacture, commission or market copies that infringe another person’s intellectual property rights. Our Copyright Statement provides further information about use of our materials.

7 Content you submit

7.1 Submit only material that you own or are authorised to use. You are responsible for obtaining any permissions needed from property owners, clients, photographers and identifiable people before uploading their material.

7.2 You grant us a non-exclusive, royalty-free permission to host, copy, process, adapt and display User Content to provide the features you use, respond to your requests and maintain the security of the Services. This includes processing through service providers acting for us for those purposes. It does not transfer ownership or give us permission to publish your private project material in advertising without separate permission.

7.3 Processing and retention of personal data are governed by our Privacy Policy. These Terms do not provide a separate consent to use personal data for marketing or to train general-purpose artificial intelligence models.

7.4 Do not upload unlawful content, malicious software, material that infringes another person’s rights, or confidential or sensitive information that you are not authorised to disclose. Share project links and exports only with intended recipients.

7.5 We may restrict or remove content where reasonably necessary to address a breach of these Terms, protect the Services or comply with law. Where appropriate and legally permitted, we will explain the action taken.

7.6 You may provide suggestions voluntarily. We may use suggestions to improve the Services without paying a fee, but this does not transfer ownership of your underlying project materials or waive confidentiality obligations separately agreed in writing.

8 Digital information tools and outputs

8.1 Digital catalogues, websites, applications and other Services provide product information and support professional evaluation and project planning. The Configurator and similar tools provide illustrative renderings, room images, layouts and suggested quantities. Calculators and recommendation tools depend on their stated assumptions and the information supplied. Such Outputs are indicative and are not installation drawings, certified measurements or guarantees of acoustic performance.

8.2 Screen settings, lighting, materials and manufacturing tolerances can affect the appearance of colours, textures and finishes. Consult current specifications and suitable physical samples before making a final selection.

8.3 Verify site dimensions, product quantities, compatibility, fixing methods and installation conditions before ordering or starting work. Obtain qualified acoustic, architectural, structural, engineering or fire-safety advice where needed. A visualisation does not establish compliance with building or safety requirements.

8.4 Some Services, including visualizers and assistants, may use artificial intelligence. Their Outputs can contain errors, omissions or unsuitable suggestions. Confirm important information against current product documentation and with an authorised Company representative.

8.5 Assistant responses and automatically generated outputs do not constitute an accepted quotation, product warranty, professional certification or binding commitment by the Company. This does not affect commitments separately made by the Company in an applicable sales agreement.

8.6 Downloaded catalogues, documents, applications and other offline materials may become outdated. Check the current version and relevant product documentation before finalising a specification. Nothing in this section overrides an express specification or commitment included in an accepted agreement.

9 Samples quotations and orders

9.1 Product listings, digital catalogues and Outputs support business enquiries and specification. The Services do not display product prices or provide retail checkout. Submitting an Output, enquiry or sample request does not itself create a contract to supply Products.

9.2 Sample requests depend on availability and the arrangements confirmed for the request. Any sample or delivery charge must be communicated before you agree to it. Samples are for evaluation and may not show every variation in a production batch.

9.3 Commercial terms are communicated separately through a quotation or agreement issued by the Company or the relevant Authorised Partner. A quotation or order is governed by the issuing seller’s stated terms, including acceptance, delivery and payment. Confirm the final specification and seller before placing an order.

9.4 An automated acknowledgement, enquiry reference, saved project, downloaded catalogue or generated document is not acceptance of an order. A supply contract is formed only in accordance with the relevant seller’s quotation or separately agreed sales terms.

9.5 An Authorised Partner may be the seller or installer for your project. The applicable agreement identifies the responsible party. A referral does not remove any responsibility that the Company has under its own agreement or applicable law.

9.6 We may correct errors and update product information across the Services. Changes to digital information do not, by themselves, change an accepted order or remove an existing contractual or statutory right.

10 Unacceptable use

10.1 Do not use the Services for fraud, impersonation, harassment, unlawful discrimination, infringement of rights or unsolicited commercial messages. Do not collect other people’s personal information without lawful authority.

10.2 Do not introduce malicious code, attempt unauthorised access, bypass security or access controls, or disrupt the Services or their infrastructure.

10.3 Except where permitted by law or expressly authorised, do not reverse engineer the Services, extract Company Content in bulk, frame or mirror the Services, or use Company Content to train machine-learning models or develop competing services. Ordinary search-engine indexing remains subject to the site’s published crawler instructions.

10.4 These restrictions do not prevent good-faith complaints, reviews, lawful reporting to authorities or the exercise of legal rights.

11 Third party services and links

11.1 We use external providers to support features such as hosting, email, analytics and image processing. Our Privacy Policy explains relevant processing of personal data. Using a provider does not remove our obligations under applicable law.

11.2 Links to independent websites are provided for convenience. Their operators control their content and practices. Review their terms before using their services or making a purchase.

11.3 Where a feature requires you to enter a separate agreement with another provider, that agreement applies to the provider’s service. It does not replace these Terms for our Services.

12 Privacy and communications

12.1 Our Privacy Policy explains how we collect, use, share and retain personal data and how to exercise relevant rights. Please read it alongside these Terms.

12.2 Acceptance of these Terms does not replace a separate consent where one is required for cookies, marketing or other processing. You can manage relevant choices through the controls and contact routes described in the Privacy Policy.

12.3 We may send communications needed to operate your Account, respond to your requests or notify you about security and service changes, subject to applicable law.

13 Availability and changes to features

13.1 The Services may be interrupted for maintenance, updates, security measures or events outside our reasonable control. We do not guarantee continuous availability of every feature.

13.2 We may change or withdraw features for operational, security, legal or business reasons. Where reasonably practicable, we will give notice of a material withdrawal affecting registered users and an opportunity to export saved projects and Outputs where export is supported.

13.3 Keep your own copies of important project information and Outputs. The Services are not a permanent archive. Storage and deletion of personal data remain subject to our Privacy Policy and applicable law.

13.4 Features marked beta, preview or experimental may change and require particular care when checking their outputs. Any separately agreed paid-service obligations remain applicable.

13.5 Applications, plugins and downloaded tools may require compatible devices, software, connectivity or updates. Requirements and permissions depend on the relevant Service. We do not guarantee compatibility with every device, browser or third-party platform. Separate platform or app-store terms may also apply to distribution and installation.

14 Service disclaimers

14.1 Subject to rights that cannot lawfully be excluded, the Services and illustrative Company Content are provided on an as available basis without a guarantee that they will meet every project requirement or be uninterrupted or error-free.

14.2 To the extent permitted by law, we exclude implied warranties concerning the suitability, accuracy and fitness for a particular purpose of digital information and planning, calculation and visualisation features provided through the Services. You remain responsible for the verification described in section 8.

14.3 These disclaimers do not override an express product warranty, an accepted sales agreement, our obligations concerning personal data or any warranty or remedy required by law.

15 Limitation of liability

15.1 Subject to clause 15.4 and to the extent permitted by applicable law, the Company will not be liable for indirect or consequential losses arising from use of, or inability to use, the Services, including indirect loss of profit, business opportunities, anticipated savings or goodwill.

15.2 Subject to clause 15.4, the Company is not responsible for losses to the extent caused by inaccurate information you provide, unauthorised alterations, misuse of the Services or reliance on illustrative or artificial intelligence outputs without the verification described in section 8. This exclusion does not excuse the Company’s own breach of a duty imposed by law.

15.3 Any liability that is established, and the remedy available, will be determined under applicable law and any relevant binding agreement, subject to the lawful exclusions in this section.

15.4 Nothing in these Terms excludes or restricts liability for fraud or fraudulent misrepresentation, or any liability, consumer right, product warranty, data protection obligation or remedy that cannot lawfully be excluded or restricted. This includes liability for death or personal injury where applicable law prevents its exclusion or restriction.

15.5 This section applies across the Services, including downloaded materials and applications used offline. Claims relating to purchased Products or installation remain subject to the applicable sales or installation agreement and mandatory law.

16 Responsibility for third party claims

16.1 To the extent permitted by law, you are responsible for reasonable, documented losses and costs arising from a third party claim to the extent caused by your unlawful use of the Services, deliberate breach of these Terms or submission of content that infringes that party’s rights.

16.2 This responsibility does not extend to losses caused by the Company’s own breach, negligence or misconduct. We will notify you of a relevant claim, take reasonable steps to limit losses and give you a reasonable opportunity to respond. No settlement that creates an obligation for you will be agreed without your consent, which must not be unreasonably withheld.

17 Suspension and account closure

17.1 We may restrict or suspend access where reasonably necessary to address a material breach, suspected unauthorised access, a security risk or a legal requirement. We will give notice and an opportunity to remedy a breach where appropriate; urgent protective action may be taken first.

17.2 You may request Account closure using the contact details in section 21 or an account-deletion feature where available. Export any project information and Outputs you wish to keep before closure, where export is supported. You may stop using a downloaded application or tool by uninstalling it; uninstalling alone does not close a related Account.

17.3 Account closure ends permission to access restricted features. Retention and deletion of data are governed by our Privacy Policy and applicable law. Closure does not remove accrued rights or obligations.

17.4 Provisions concerning ownership, permitted use of existing exports, liability, accrued claims and dispute resolution continue to apply where relevant after closure. Permission to process retained User Content continues only to the extent necessary for lawful retention or outstanding obligations.

18 Governing law and disputes

18.1 These Terms are governed by the laws of India, subject to any mandatory protections that apply to you under applicable law.

18.2 Please contact us with details of a dispute so that we can try to resolve it. This does not require you to delay a statutory complaint, miss a legal deadline or postpone urgent relief.

18.3 Subject to mandatory rights concerning jurisdiction and access to consumer commissions, regulators or other competent authorities, the courts with competent jurisdiction in Mumbai, Maharashtra will have jurisdiction over disputes arising from these Terms.

19 General provisions

19.1 These Terms govern use of the Services together with any additional feature-specific terms expressly presented and accepted. The Privacy Policy describes personal-data processing, and the Copyright Statement explains use of protected materials. Separate product and sales terms continue to govern their respective subject matter.

19.2 If a provision is found unenforceable, the remaining provisions continue to apply to the extent permitted by law. A failure to enforce a provision on one occasion is not a waiver of the right to enforce it later.

19.3 You may not transfer your Account or contractual rights without our written agreement. We may transfer these Terms as part of a lawful business transfer, subject to applicable notice and consent requirements and without reducing mandatory protections available to you.

19.4 Neither party is responsible for delay to the extent caused by events beyond its reasonable control, subject to applicable law and reasonable steps to limit the effects. This does not remove obligations or remedies that legally continue during such an event.

19.5 These Terms do not create an employment, agency, partnership or joint-venture relationship between you and the Company.

19.6 We may send service notices through your registered email address or within the Services. English is the reference language of these Terms, subject to any applicable legal requirements concerning language or interpretation.

20 Changes to these Terms

20.1 We may update these Terms to reflect changes in the Services, business arrangements or law. The current version will be published with a revised last updated date.

20.2 We will give appropriate notice of material changes, using the Services or registered email addresses where applicable. Where law requires consent or advance notice, we will follow those requirements.

20.3 Changes apply prospectively from the stated effective date or, if none is stated, from publication, subject to any required notice or acceptance. They do not retrospectively remove accrued rights or change an accepted product order. If you do not accept revised Terms, stop using the affected Services and contact us about Account closure.

21 Contact and complaints

21.1 For questions about these Terms, Account concerns, notices or complaints, contact United Acoustic Private Limited (UniVicoustic) at info@univicoustic.com or +91 22 4038 7900. Postal address: 9th Floor, Lotus Business Park, off New Link Road, Veera Desai Industrial Estate, Andheri West, Mumbai, Maharashtra 400053, India.

21.2 Include enough information for us to identify and investigate your concern. Do not send sign-in codes or unnecessary sensitive information. We will handle complaints within the time limits required by applicable law.

21.3 Privacy-related requests may also be made through the contact route in our Privacy Policy. Nothing in these Terms prevents you from approaching a competent regulator, consumer commission or court.